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Improvements to the Terminal Gate System Felixstowe

25.06.2025
Dooley Terminal is about to undertake the replacement of all in-gate and out-gate consoles. These consoles will have new fingerprint biometric technology assigned to new RHIDES cards.

To facilitate the new consoles, all drivers are going to require a new RHIDES card. We have around 6,000 drivers who have used a RHIDES card in the last 12 months on Dooley Terminal and we need to supply all with a new RHIDES card to support these new consoles.

From Friday 25/07/25, works will commence to replace all of the self-service consoles located at the Dooley in-gate. This change will see 8 new consoles replace the current 4, with these mounted at cab height (either side of each lane). After the installation has been completed (Sunday 27/07/25), the in-gate area will be strictly non-pedestrianised.

If drivers are directed to DFDS driver services, either via console message or prior to arrival, these drivers should proceed via the designated route (below in blue), park in the driver services parking area and follow the designated route on foot (bellow in yellow).


This area is provided for enquiries only and should only be used for a maximum of 20 minutes.

2 new consoles will be provided in the DFDS driver services area and these must be used to complete transactions prior to drivers returning to their cabs. These will only function with the new RHIDES cards.

During the transition period, the DFDS driver services area will temporarily have 1 old console (hand scan), alongside the 2 new consoles. The out-gate consoles will have the ability to accept both old and new RHIDES cards. Drivers will need to follow the instructions on the out-gate console as to where to place their version of RHIDES card, in order to complete their jobs.

The new cab height in-gate consoles will only accept the new version RHIDES card and will require a f inger scan, instead of the current hand scan. Old RHIDES cards will no longer be accepted at the driver services old console after Sunday 24th August.